Launch Information Technologies ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, including launchinfotech.com and portal.launchinfotech.com, and use our services.
This Privacy Policy applies to all information collected through our websites, client portal, and any related services, sales, marketing, or events (collectively, the "Services").
Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.
A. Information You Provide Directly
We collect information you voluntarily provide when you:
- Contact Information: Name, email address, phone number, company name
- Account Information: Username, password (encrypted), profile details
- Project Information: Brand assets, logos, color palettes, business descriptions
- Project Requirements: Website specifications, AI automation needs, technical requirements
- Uploaded Files: Documents, images, media assets
- Communications: Messages, feedback, comments, support requests
- Payment Information: Billing address (note: payment card processing is handled by third-party processors)
B. Information Collected Automatically
When you access our Services, we automatically collect:
- Device Information: Browser type, operating system, device type
- Usage Data: Pages visited, features used, time spent on pages
- Log Data: IP address, access times, referring URLs, pages viewed
- Cookies: Session cookies, authentication tokens, analytics cookies (see Section 5)
We use the information we collect for the following purposes:
- To provide our services (website development, AI automation, Docker applications)
- To create and manage your client portal account
- To communicate with you about your projects
- To process and deliver project assets
- To respond to your inquiries and support requests
- To send project updates and notifications
- To improve our services and develop new features
- To maintain security and prevent fraud
- To comply with legal obligations
- To enforce our terms of service and other agreements
We implement industry-standard security measures to protect your information:
- Encryption in transit using TLS 1.3
- Encryption at rest for stored data
- Secure authentication with optional multi-factor authentication
- Access controls limiting data access to authorized personnel
- Regular security assessments and monitoring
- Compliance with NIST security frameworks
- SOC 2 compliance measures
While we strive to protect your information using commercially acceptable means, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
We retain your information for the following periods:
| Data Type | Retention Period |
|---|---|
| Active project data | Duration of engagement plus 2 years |
| Completed project data | 2 years after project completion |
| Account information | Until you request deletion |
| Audit logs | 7 years (required for compliance) |
| Marketing preferences | Until you opt out |
After the retention period expires, data is securely deleted or anonymized.
A. All US Residents
Regardless of your state of residence, you have the following rights:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Opt-Out: Opt out of marketing communications
B. California Residents (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act:
- Right to Know: Categories and specific pieces of personal information collected
- Right to Delete: Request deletion of personal information
- Right to Correct: Request correction of inaccurate information
- Right to Opt-Out: We do not sell personal information
- Right to Non-Discrimination: Equal service regardless of privacy choices
- Right to Limit Use: Limit use of sensitive personal information
C. Virginia, Colorado, Connecticut, and Utah Residents
Residents of these states have similar rights to California residents under their respective state privacy laws (VCDPA, CPA, CTDPA, UCPA).
To exercise your rights:
- Email us at [email protected]
- Use the Privacy Dashboard in your client portal (if you have an account)
We will respond to verified requests within 45 days.
This section provides additional disclosures required under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
Categories of Personal Information Collected (Past 12 Months)
- Identifiers: Name, email address, phone number, IP address
- Commercial Information: Services purchased, project history
- Internet Activity: Browsing history on our sites, interactions with our Services
- Professional Information: Company name, job title
- Inferences: Preferences derived from the above categories
We collect this information for the business purposes described in Section 3 above.
We do not sell personal information.
We do not use or disclose sensitive personal information for purposes other than those permitted by the CCPA.
Shine the Light (Cal. Civ. Code Section 1798.83)
California residents may request information regarding the disclosure of personal information to third parties for direct marketing purposes. We do not disclose personal information to third parties for their direct marketing purposes.
Our Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected].
If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information.
Some web browsers have a "Do Not Track" (DNT) feature that sends a signal to websites you visit indicating you do not want to be tracked. We currently do not respond to Do Not Track signals as there is no industry standard for compliance. You can control cookies and tracking through your browser settings and our cookie consent preferences.
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date at the top of this policy
- Sending an email notification for significant changes (if you have provided your email)
Your continued use of our Services after changes become effective constitutes acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Launch Information Technologies
200 West Side Square
Huntsville, Alabama 35801, USA
Privacy Inquiries: [email protected]
General Support: [email protected]
Phone: (256) 929-7192
For privacy-related requests, please include "Privacy Request" in the subject line and provide sufficient information to verify your identity.